Pay using our secure online shopping cart
Methods of Payment AcceptedCredit Cards: We accept payment through all major credit cards, including Visa, Mastercard, Discover, and American Express. You can enter your credit card info in our secure online checkout. You will not be charged until your item is pending shipment on Credit Card payments
Paypal: We accept paypal. You can submit paypal payment by completing our online checkout. Please note: you may receive a merchant email receipt from us if paypal is selected but payment is not completed. Our shopping cart does this since the customer must leave our site to complete paypal payment. Unless a paypal receipt is received, then no charge or transaction has occured. You will be charged right away on paypal payments
Checks (Personal, Cashiers, Money Orders, etc.) & Wire Transfers: We accept checks and wire transfers. To make payment, call us at 925-215-2927 or Email Us and we will provide instructions. Please include Product Name, Price, Shipping Total, your Email, and Your Price. We will not be able to 'hold' your item while the check is in transit unless tracking info of the check is sent to us. Once the check is received, and inventory is verified, we will cash the check. If there is an issue we will contact the customer with using the methods provided. If we do not hear back the transaction will be cancelled and the check returned.
Cash: We accept cash on local sales only. Please contact us at 925-215-2927 or email firstname.lastname@example.org to inquire about paying by cash
Purchase Orders: We do accept purchase orders from government agencies. Please contact us at 925-215-2927 or email email@example.com to inquire about completing your order by a purchase order
Leasing/Financing: We have 3rd party vendors which offer financing. Click here to view our consumer financing contacts. Click here to view our business financing contacts.
Gift Certificates / Store Credit: You may purchase a gift certificate from us by clicking on the proceeding link. To redeem, or check your balance, click here or enter the code on the checkout page.
Tax InformationSales Tax: 8.5% is charged to all California Buyers. Tax is not charged to buyers of any other states.
VAT & GST Taxes: Does not apply to United States customers, only International customers (Canada and Puerto Rico). 5% VAT / GST Tax will be charged at checkout. If it ends up being more, we will cover. If it is less, then we will send a refund of the difference.
Tax Exempt: Click to Email Us your tax exempt certificate.
Q: I ordered an item, completed checkout, selected paypal as payment, but did not complete payment, or receive a paypal receipt. Did I pay? How do I complete payment or cancel my order?
A: Click Order Status on the footer of our website to login, and view your order history. Click 'View or Change Order'. On this page, you will see your order details. If payment was not completed the Order Status will say 'Awaiting Payment'. To complete payment, you can either change your method of payment and pay by credit card, pay by paypal, or email us if you wanted to cancel your order.
Q: I am having problems placing an order on your website. The order was declined.
A1: This could be a variety of issues. First thing to do is make sure everything is entered correctly:
A2: Make sure the billing address matches the address on your billing statement, and the CVV Code is entered and correct.
A3: Your phone number and email address are entered, and appear in the appropriate fields. Make sure 'Evening Phone' is blank if proving 1 phone number.
A4: Make sure the shipping address is entered and is a valid address.
B1: If everything is entered correctly it may be a problem with your credit card. Here are the most common issues:
B2: Most credit card issuers have a daily spending limit, and a spending limit per transaction. If you suspect this, you can usually get a temporary limit increase by calling your credit card company. Otherwise, you may need to try a different card.
B3: Suspicious Transaction. Our merchant card provider uses an automatic filter to decline potentially fraudulent transactions. Feel free to call us to review and complete your purchase at 925-215-2927
B4: The problem could also be a browser related issue, or a problem on our end. Feel free to call us to complete your purchase at 925-215-2927
Q: I want to pay by credit card but do not feel comfortable entering the information online, can you take payment by phone?
A: We do take payment by phone. You can call us 7 days a week at 925-215-2927.
Q: Why is entering my phone number required at checkout? Most companies do not require this info.
A1: While Fedex or UPS do not need to contact you to schedule a delivery, the Freight Carriers and Moving Companies we use will need to contact you first to setup a delivery time.
A2: It is an extra measure of fraud protection for suspicious transactions
Q: I placed an order and the information on the receipt is incorrect and needs to be changed, and/or I was billed incorrectly.
A: Please call us at 925-215-2927 or Email Us as soon as you recognize the error. We will promptly look into the issue
Q: I placed an order and when I login the Order Status says 'Processing'
A: Until your order ships the order status will say 'Processing'. This means your order has been placed and we are working on it. Feel free to call us at 925-215-2927 or Email Us for more detailed information anytime.
Q: I placed an order and need to cancel
A: Please call us at 925-215-2927 or Email Us asap. We can cancel your order prior to shipment. Once your item is in transit please refer to our Return Policy
Q: I have an urgent issue and was unable to reach a live person at 925-215-2927?
A: Try 925-695-7380, 925-232-1018, and/or click here to Email Fitness Superstore