Returns & Refunds
Please Read Prior to Purchasing
RETURNS and REFUNDS POLICY
Effective Date: December 27, 2020
If You are looking to return Your ordered Product, We are here to help!
1.1. In order to be eligible for a refund, You should promptly Contact Us within 14 (fourteen) days from the time You received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, and the reason for the return.
2.1. You agree to return the purchased Product to Us in its original and exact packaging and state.
Fitness Superstore, Inc.
537 Stone Road, Suite F
Benicia, California 94510
Business w/ Loading Dock
Receiving Hours: Monday to Friday, 7:30 am to 4:00 pm PST
2.5. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
2.6. We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. We will not be liable and We will not issue a refund if We do not receive Your returned Product or if We will not receive it in the same condition as You have sent it.
2.7. After We receive Your purchased Product, Our team of professionals will inspect it.
3. RESTOCKING FEE
3.1. A Restocking Fee of 25% of the Product price will apply to all returns.
4.1. In order for a return of a Product to be accepted, it must meet the following conditions:
5.1. We will process the refund three (3) to five (5) business days after We receive the returned Product.
6.1. We will notify You via email, within a reasonable period of time, whether You are entitled to a return or refund.
We can cancel Your order if You make a cancellation request before the Product is shipped out. We will refund the full amount paid, including shipping and handling charges.
Once the Product has left our facility, the order cannot be cancelled.
To cancel Your order, please Contact Us.
See our Chargeback Policy.