Returns & Refunds
Please Read Prior to Purchasing
We are able to cancel orders prior to shipment. However, once the item leaves our facility the buyer will be responsible for all return costs. All Returns on remanfactured equipment will be assessed a 15% Restocking Fee and Shipping & Handling Both Ways - which is exactly twice the amount charged at checkout. Refunds will be processed within 1-2 days of the item arriving back at our facility. Shipping & Handling costs - as well as the restocking fee - will be assessed when we refund the balance of the transaction. We must be notified of the requested return within 14 days of the delivery of your product.
Returns on new equipment will be subject to the manufacturers return policy.
In order to avoid returns please make sure to note all information on the website. It is not our responsibility if the information provided was not read prior to purchasing. Information includes, but is not limited to the following:
1) Please carefully read the description of the product you are purchasing and the condition of the item. We clearly post in the item name whether it is "New" or "Remanufactured". The pictures, description, and condition posted are a close match to the item listed so make sure to carefully read exactly what you are getting. The manufacturer makes different version of certain machines without changing the name of the machine.
2) While we are very confident that our remanufactured equipment will arrive in a condition that meets your satisfaction, all remanufactured equipment may have light dust, light scratches, and light wear. It is not 'brand new'.
3) Be sure to note handling, and shipping transit times. If you have not received your product in this time please check your order status / tracking info, and/or let us know and we will let you know what the hold up is. If your machine is being shipped fully assembled with our home delivery company (any method other than fedex), it will not be delivered until the company gets ahold of you to setup a delivery time with the phone number(s) you provide us. Many things can happen leading to a miscommunication between the delivery company and the customer. We never know who is working the local terminal for your delivery area.