Returns & Refunds
Please Read Prior to Purchasing

RETURNS and REFUNDS POLICY

Effective Date: December 27, 2020


If You are looking to return Your ordered Product, We are here to help! 


1.      RETURN PERIOD

1.1.          In order to be eligible for a refund, You should promptly Contact Us within 14 (fourteen) days from the time You received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, and the reason for the return.
1.2.          If the Return Period has passed since Your purchase, We will not issue a refund.

2.     SHIPPING FOR RETURNS

2.1.          You agree to return the purchased Product to Us in its original and exact packaging and state.
2.2.          In returning Product, please use the Order Number as the RMA and reference number.
2.3.          Please ship the Product to the following address:

                  Fitness Superstore, Inc.

                  537 Stone Road, Suite F

                  Benicia, California 94510

                  (925) 215-2927

                  info@fitnesssuperstore.com

                  Business w/ Loading Dock

                  Receiving Hours: Monday to Friday, 7:30 am to 4:00 pm PST

2.4.          Shipping at Your expense. You must prepay and insure the shipping charges for all returns.
2.5.          Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
2.6.          We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. 
We will not be liable and We will not issue a refund if We do not receive Your returned Product or if We will not receive it in the same condition as You have sent it.
2.7.          After We receive Your purchased Product, Our team of professionals will inspect it.

3.      RESTOCKING FEE

3.1.          A Restocking Fee of 25% of the Product price will apply to all returns.
3.2.          The Restocking Fee will be deducted from the amount that will be refunded to You.

4.      CONDITIONS OF PRODUCT FOR RETURN

4.1.          In order for a return of a Product to be accepted, it must meet the following conditions:
4.1.1.        The Product must be in the original and exact packaging and state, with the original tags attached.
4.1.2.        Stickers on the Product box or packaging should not be removed or altered in any form.
4.2.          We do not refund Products that were:
4.2.1.        Obtained from a source other than the Website or Our authorized resellers.
4.2.2.        Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
4.2.3.        Damaged by misuse or activities other than the intended purpose.

5.      PROCESSING OF REFUNDS

5.1.          We will process the refund three (3) to five (5) business days after We receive the returned Product.
5.2.          If You are entitled to a refund, We will refund the purchase price to the original payment method You used during the purchase.
5.3.          For credit card payments, it may take seven (7) to ten (10)  business days after We receive the returned Product for a refund to show up on Your credit card statement. However, during busy periods, this may take longer. We will inform You as soon as We have processed the refund.

6.      CONTACTING US

6.1.          We will notify You via email, within a reasonable period of time, whether You are entitled to a return or refund.
6.2.          To follow-up on the status of Your request, please Contact Us.



CANCELLATION POLICY

We can cancel Your order if You make a cancellation request before the Product is shipped out. We will refund the full amount paid, including shipping and handling charges.

Once the Product has left our facility, the order cannot be cancelled.


To cancel Your order, please Contact Us.



See our Chargeback Policy.