SHIPPING



Fitness Superstore offers both curbside and room of choice delivery service throughout all of the USA and Canada, and door to port delivery service throughout the world

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Add your desired item(s) to shopping cart

Click "Check-Out" in the upper right corner

Enter your country, state, & Zip, then click "Get Shipping Options"

A dropdown menu will appear that says
"Select Shipping Method"

Click on the dropdown to select your preferred method.

New Products

Most of our Brand New Products will ship new in the manufactured boxes, disassembled. There are exceptions and variations of the assembly, but, this is pretty general. Sometimes the boxes are very large, sometimes there are multiple, sometimes it’s new in a crate, and smaller items we ship Fedex / UPS

REMANUFACTURED Products

Most of our remanufactured products will ship from us fully assembled, though some ship partly assembled. See item page to see how your product will ship.

CRATES (For Remanufactured Products)

We build custom crates for every remanufactured product shipped (so not in Northern California) This is built into our shipping cost.

Curbside Delivery

We offer curbside delivery for all products

Your machine(s) are placed on the closest curb to your location accessible by a 24 foot box truck. If you do have a curb it will be the end of the driveway / part of your property closest to the street. It is a 1 person delivery, and it will arrive in a crate. The truck will back up, use a liftgate, and drop the pallet off. The customer will be responsible for placing the machine where they want it, as well as removing / disposing of packaging. Some products will arrive disassembled, and some fully assembled. See the product page for more info, or contact us if you need any clarification on whether or not this method will apply to your situation. Shipping transportation time is 2-12 Business Days if you’re in the lower 48 states, and longer outside.

‘Room of Choice’ Delivery

Applies to Garage, Room of Choice, Room of Choice (0-3 Steps), Room of Choice (4+ Steps).

  • 1. Removal of all packaging (Crate + Boxes)
  • 2. Placement of Machine in the Specified Area
  • 3. Full Assembly of Machine (There are times where it would be delivered Pre Assembled). For Fully Details of this service, click here

Northern California Shipping + In-Store Pickup

Northern California (within a 150 mile radius of Benicia, CA): MOST of the time, our own truck will personally deliver, so, the process is different then outside of this radius. It will vary depending on some factors. This applies to new and remanufactured equipment. It will be our team personally delivering, and there is no transit time. We will call you to schedule once it is ready.

In-Store Pickup is also available as a checkout option for no cost.

International Shipping

  • Conditions apply for customers outside the United States and Canada
  • We can only accept PayPal or wire transfers for international orders
  • Delivery is to your nearest port
  • For a shipping quote, email us the item you wish to purchase with your shipping address
  • International buyers (excluding Canada) are responsible for GST/VAT taxes and customs/brokerage fees
  • Canadian customers will be charged during checkout for broker fees and GST/VAT taxes- no other fees will occur

Processing Time

Order
Has been placed

Orders has been placed
  • Check Product Page on Website for Processing Time

Order
Has been shipped

Orders has been shipped
  • Tracking information will be emailed to you with an estimated arrival date
  • Multiple carriers ensure the lowest rate; the exact carrier is determined on day of shipment
  • Shipping, based on your location and delivery choice, is 3-15 days

Order has arrived
At local terminal

Order has been arrived at local terminal
  • The shipping company will call you to set up a flexible delivery time with a 2-4 hour window
  • Machines cannot be delivered until the shipping company contacts you to set up a delivery time
  • Please provide all possible phone numbers under ‘Order Comments’ to ensure quick delivery