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ABOUT US

CALIFORNIA

WARRANTY

SHIPPING

CONDITION

Included in shipping costs is a 2 person delivery team with most of our fitness equipment

Considering our level of service our shipping prices are very good throughout the United States and Canada. We have use many carriers to ship depending on the size of your product, requested service, and location. We believe that the companies we use provide the most cost effective, trouble free way for shipping. Damaged shipments are extremely frustrating for both us and the customer and we have had hardly any issues since we started using these companies. Feel free to click on the links below to view our current shipping rates. All rates include handling and insurance. Note that it only shows rates of single item shipments. Refer to 'Bulk Discounts' below for multi item shipments.

Shipping Rates

California Shipping Rate Sheet: Shipping Rates to all of California. To help buyers compensate for high California Sales Tax, every product we sell can be shipped for under $200, which is well below our cost. Also, while it is not displayed on this chart, we also offer in-store pickup for free.

USA Shipping Rate Sheet : Shipping Rates to most of the Unites States, excluding California, Hawaii, and Alaska. Our shipping rates are the lowest in the nation. Other places will have offer curbside shipping at a rate similar to what we offer our premium delivery services (Threshold or White Glove) for.

Canada Shipping Rate Sheet : Our Shipping Rates to Canada are very close in price to US rates. Please note all customs/brokerage/duty/import fees are the responsibility of the buyer, and will be assessed while product(s) are in transit.

Hawaii, Alaska, Puerto Rico, and APO Territory Shipping Prices : Costs to ship to Hawaii, Alaska, Puerto Rico, and United States Military APOs including AA, AE, and AP.

Bulk Discounts

Our Shopping Cart is setup so your shipping cost will decrease (per item) when ordering more than 1 product from us. It will vary depending on your location, products, and qty. To get a quote, ad the items you want to the shopping cart, then press 'view cart', enter your zip code, and press 'recalculate' shipping costs.

Premium Shipping Options - We offer 4 levels of service

Fedex Ground

The machine will be delivered to the first dry area. It will arrive in box(es) and will not be unpackaged. Used equipment is (in most cases) disassembled as it would be if bought new from the manufacturer. Assembly instructions are included, or can be found on our website at <manual>. Once product ships transit time is 1-2 business days to California, 2-6 business days to the lower 48 states, 1-2 Weeks to Canada, or 2-3 Weeks to HI/AK, APOs, and Puerto Rico. Option of being present for delivery or not. We will request no signature required unless specified under 'Order Comments'.

Curbside

Your machine(s) are placed on the closest curb to your location accessible by a truck. The machine will arrive on a pallet and will not be unpackaged. Shipping transportation time is 1-2 Weeks. We have several carriers we use for curbside deliveries and will not know the actual carrier until shipment.

Threshold

Your Machine(s) are placed in the first dry area. Whether you have an upstairs apartment or narrow doorway as your first dry area, threshold is your level of service. Packaging material will be removed. Machine will always be delivered Fully Assembled. Sometimes it will be assembled on site, other times it will be shipped fully assembled. Shipping transportation time is 2-3 Weeks. We have several carriers we use for threshold deliveries and will not know the actual carrier until shipment.

White Glove

Machine(s) are placed in the room of your choice. They will fully setup the item in any room, whether it is up 4 flights of stairs, or needs to be takes apart to fit through a doorway, they will get it done at the White Glove Delivery Price - even when it requires up to 3-4 men. Packaging material will be removed. Machine will always be delivered Fully Assembled. Sometimes it will be assembled on site, other times it will be shipped fully assembled. Shipping transportation time is 2-3 Weeks. We have several carriers we use for white glove deliveries and will not know the actual carrier until shipment.

Please note, in regards Curbside/Threshold/White Glove Deliveries

The shipper will need to call to setup a delivery appointment. Please note it will not be delivered until the company gets in contact with you to setup a delivery time with the phone number(s) you provide us. Please provide any additional contact methods under 'Order Comments' to ensure quick delivery. Also, in cases when you are unavailable or out of town, delivery can be delayed up to 1 month by the shipping company at no additional charge

More Shipping Information

About Fitness Superstore's California Delivery Service

Our staff will personally deliver your machine. All items will arrive fully assembled. Our experience with fitness equipment provides you with the most trouble free delivery possible. We will call you to setup a delivery time and date. We are available evenings, and weekends to deliver. We will setup the machine in the room of your choice and let you try it out to ensure everything is as expected. Feel free to email or call us with questions. If you have any additional requests please leave it on the 'order comments' at checkout. We always use our local delivery service for Northern/Central California Shipments (unless Fedex Ground is specified), and on a case by case basis for Southern California and Oregon Shipments

International Customers

If you are outside of the United States, APO Territories, Canada, and Puerto Rico, the only way to purchase from us is to arrange and pay for shipping on your own, and make payment by wire transfer. This option is not available through our online checkout so feel free to Email Us or call us if you are interested.

Processing Time

Equipment will leave our warehouse about 1-2 weeks after payment is received most equipment. Refurbished equipment will take 2-3 weeks. You can check your order status, view order details, print invoices, view order history, and track your shipment by logging into your account and clicking the Order Status link on the footer of our website.