Warranty


Warranty Coverage

Special Warranty Offer!

Buy from Fitness Superstore with confidence! All our remanufactured machines
come with a FREE 90 day warranty covering parts and on-site labor. We also offer
extended one, two, and three year warranties. No other fitness equipment store in the
country offers that! We are confident in the products and quality we offer.

What Does It Include:

Covers machine failure due to normal wear and tear

Covers 100% labor costs and unlimited on-site
technician diagnostic and repair visits

Covers 100% parts replacement including structural
moving parts such as bearings, pulleys, cables,
motors, and batteries, etc.

Covers wearable parts such as heart rate monitors,
pedals, treadmill decks, running belts, and track wheels, etc

Covers software issues including error screen messages,
program mal-functions, and console resets

Residential or Commercial

Residential

If the machine will be used in a home for personal use
by the purchaser and extended family only

Commercial

If the machine will be used by a business or in a
commercial environment (gym, hotel, apartment complex,
school, military station, etc.

Warranty Details

Warranty period starts the day the machine is
delivered to your home

Warranty service in Northern California will be provided
by our own fitness repair technicians

Warranty service outside of Northern California will be
provided by our network of fitness technicians

A technician is dispatched for diagnosis usually within one
week after service request

Warranty is directly through Fitness Superstore and
is non-transferable; valid only through original purchaser

If there are any cosmetic defects on arrival, please contact us
within a week of delivery so we can fix the issue.
If we are not notified within a week, it will not be covered.

What is Not Included?

Warranty service is only valid in the United States/Canada only.
For international customers, we may be able to provide warranty on different terms.


Any issue caused by improper use or the user engaging in an activity which the operational manual specifically warns against doing or caused by the user disassembling/reassembling the machine.

Cosmetic defects including but not limited to scratches, broken plastic, peeling stickers/logos/overlays, discoloration, etc., unless defective on arrival.

Water, fire, heat, wind, or elemental damages such as the machine being left in an outdoor setting. Leaving the machine outdoors causes the machine to wear and deteriorate significantly quicker than indoors. Garage settings are covered by the warranty.

The warranty does not cover Total Loss. If the product or major parts to the machine, are reported as stolen/missing the warranty is void.

The residential warranty will become void if the machine is used in a commercial setting.